1. What does a property manager do?

A property manager handles all aspects of leasing and managing your investment property, including advertising, tenant selection, inspections, maintenance, rent collection, legal compliance, and day-to-day communication.

2. How do you screen prospective tenants?

We conduct thorough checks, including rental history, employment and income verification, reference checks, and tenancy database screenings, to ensure the best possible tenant is selected. A great tenant is someone who will care for your property and pay rent on time. All necessary checks are completed before any application is presented to you, and the final decision on who moves into your property always rests with you, but we will guide you along the way.

3. How often will you communicate with me?

We keep you updated at key milestones such as marketing progress, tenancy applications, routine inspections, lease renewals, maintenance requests, and any issues that may arise.

4. How do you determine the rental price?

We analyse comparable rental properties, current market conditions, demand, and the unique features of your property to recommend a competitive and realistic rental price. We can also discuss different pricing strategies and approaches, and will proceed with the option that best aligns with your preferences.

5. How long does it take to find a tenant?

Timeframes can vary depending on the property type, condition, location, and current market demand. Our goal is to secure high-quality tenants as quickly as possible without compromising on thorough vetting. While minimising vacancy periods is important, our priority is always to find the right tenant for your property.

6. How are routine inspections conducted?

Routine inspections are conducted at regular intervals, with detailed reports and photos provided to keep you fully informed of your property’s condition. In the ACT, routine inspections can be carried out twice within a 12-month period, and most agencies schedule these approximately every six months. Our thorough inspections identify any maintenance issues or damages that could lead to ongoing problems. If additional cleaning or rectification by tenants is required, we document this and request the tenants address the items, providing photo evidence once completed.

7. What happens if the tenant damages the property?

Any damage beyond fair wear, is the responsibility of the tenant to repair. We will assist the tenant with arranging professional repairs and claim from the bond if necessary.

8. How do you handle rent arrears?

We have strict arrears procedures to protect your investment. If rent falls behind, we act promptly with reminders, formal notices, and all necessary steps to safeguard your interests. Acting quickly on arrears also ensures you remain fully covered under your landlord insurance should a claim become necessary.

9. Who organises maintenance and repairs?

We coordinate all maintenance using licensed and trusted tradespeople. Thanks to our strong, long-standing relationships and the consistent volume of work we provide, we’re able to secure competitive pricing without compromising quality. We also utilise multiple suppliers to ensure quotes remain fair and competitive. For any non-urgent repairs, we always seek your approval first and provide estimates wherever possible.

10. What fees do you charge?

Our fees are transparent and aligned with the services we provide. This includes a management fee, leasing fee, ingoing condition report fee, tenancy renewal fee, and any third-party marketing costs such as online advertising and professional photography. There are no surprises! No hidden admin charges, routine or final inspection fees, or maintenance management fees.

11. Can I change property managers easily?

Yes. We make the transition seamless for both landlords and tenants by managing all communication with your previous agent. Once we receive the required documents, we contact the tenant to introduce ourselves, address any outstanding matters, and provide a clear overview of next steps. We then follow up with a welcome email and coordinate the changeover of rental payments. We offer multiple rent payment options, so tenants can continue with their preferred method to ensure the process is as smooth and stress-free as possible.

12. How do you ensure my property complies with legislation?

We stay fully up to date with all ACT and NSW residential tenancy legislation, safety requirements (including smoke alarms and electrical compliance), and changing regulatory obligations to protect both you and your tenants. As proud members of the REIACT, we receive the latest industry updates, legislative changes, and best-practice guidance directly from the peak body for real estate in the ACT. This ensures our advice is accurate, current, and aligned with industry standards. We also conduct regular training sessions with our team to maintain consistency, compliance, and a high level of professional service.

13. How often will I receive rental payments?

You’ll receive rental payments in line with our disbursement schedule - monthly as standard, with the option to receive funds twice per month if preferred. Each disbursement includes a detailed statement and copies of any invoices paid on your behalf, making it easy to track your finances and provide everything your accountant needs at tax time.

14. Can I access my property information online?

Yes, landlords have 24/7 access to their financial statements, documents, inspection reports, and maintenance updates through our online portal.

15. What makes your agency different?

We provide a personalised and flexible service, combining fast communication, strategic leasing, premium marketing, and a proactive management approach designed to maximise your investment returns. As a boutique agency, we adapt to the unique needs of each client while delivering a competitive, high-quality, and cost-effective service.