1. Introduction and Purpose

AM Property Agency (“we”, “us”, “our” or “the Agency”) provides real estate services including property sales, leasing and property management.

We are committed to protecting your privacy and handling personal information responsibly and transparently. We are an APP entity for the purposes of the Privacy Act 1988 (Cth) and are bound by the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information, and how you may access or correct that information.

This Policy may be updated from time to time. The current version will always be available on our website.

2. Scope of this Policy

This Privacy Policy applies to all personal information collected, held or handled by us, including information relating to clients, tenants, landlords, buyers, sellers, suppliers, contractors and job applicants. All employees, contractors and representatives acting on our behalf must comply with this Policy.

3. Interpretation

• “We”, “us” or “our” refers to AM Property Agency

• “You” or “your” refers to any individual whose personal information we collect

4. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in any form.

5. Why We Collect Personal Information

We collect personal information where reasonably necessary to carry out our business activities, including to:

• provide real estate services and meet legal obligations

• respond to enquiries and provide requested services

• communicate with you effectively

• manage and improve our services

• personalise your experience with us

• process payments, billing and debt recovery

• market services that may be of interest to you

• assess employment applications

• obtain goods and services from suppliers and contractors

We may also collect, use or disclose personal information where required or authorised by law or with your consent.

6. What Personal Information We Collect

The type of personal information collected depends on your relationship with us.

Clients and Customers
May include your name, address, email address, phone number, age, identification documents and bank account details.

Job Applicants and Employees
May include your name, contact details, resume, references, employment history, qualifications, taxation details, emergency contacts and payment information.

Suppliers and Contractors
May include business contact details, billing information and records of services provided.

Sensitive Information
Sensitive information (such as health information or criminal history) will only be collected with your consent and where reasonably necessary. You may choose not to provide certain information; however, this may limit our ability to provide services.

7. Employee Records

This Privacy Policy does not apply to employee records as defined under the Privacy Act 1988 (Cth).

8. How We Collect and Hold Personal Information

We collect personal information by lawful and fair means, and where reasonable, directly from you. Information may be collected through:

• application forms

• email, phone or written correspondence

• in-person meetings

• contracts and transactions

• business cards

• our website and online platforms

• surveillance cameras

• third-party platforms and service providers

• publicly available sources

Unsolicited personal information will be destroyed or de-identified unless we are permitted to retain it under the Australian Privacy Principles.

9. Use and Disclosure of Personal Information

We only use or disclose personal information for the purposes for which it was collected, or where permitted by law or with your consent. Sensitive information will not be disclosed without consent unless required or authorised by law.

10. Direct Marketing

We may use personal information (excluding sensitive information) to send marketing communications about our services. You may opt out at any time by contacting us or using the unsubscribe option provided.

11. Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously or using a pseudonym. Identification may be required where legally necessary or where services cannot reasonably be provided otherwise.

12. Disclosure to Third Parties

We may disclose personal information to:

• related entities

• service providers and contractors

• professional advisers

• government authorities where required by law

We take reasonable steps to ensure third parties handle personal information in accordance with the Australian Privacy Principles.

13. Overseas Disclosure

We may disclose personal information to overseas recipients, including third-party service providers, for purposes such as data processing, administrative support or information technology services. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards and the Australian Privacy Principles.

14. Business Transfers

In the event of a sale, merger or transfer of all or part of our business, personal information held by us may be disclosed to prospective purchasers and professional advisers, or transferred as part of that transaction, in accordance with applicable privacy laws.

15. Access to Personal Information

You may request access to personal information we hold about you by contacting our Privacy Officer in writing. We will respond within a reasonable timeframe. A reasonable access fee may apply.

16. Correction of Personal Information

If you believe personal information we hold is inaccurate, out of date, incomplete or misleading, you may request correction. We will respond within a reasonable timeframe.

17. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Where personal information is no longer required and we are not legally required to retain it, we will securely destroy or de-identify it.

18. Notifiable Data Breaches

If we become aware of a data breach that is likely to result in serious harm to individuals, we will comply with our obligations under the Notifiable Data Breach Scheme contained in the Privacy Act 1988 (Cth). This includes assessing the suspected breach and, where required, notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

19. Website, Cookies and Analytics

When you visit our website, we may collect limited information such as your IP address, browser type and pages visited. This information is collected using cookies and similar technologies and is used to help us understand how our website is used, improve functionality and enhance user experience.

Cookies do not generally identify you personally. You may disable cookies through your browser settings; however, doing so may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

20. Complaints

If you believe we have breached the Australian Privacy Principles, you may make a complaint in writing. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

21. Privacy Officer Contact Details

Privacy Officer – AM Property Agency
Telephone: 0487 888 666
Email: sales@ampropertyagency.com.au

Office/Postal Address:
33 Murray Crescent
Griffith ACT 2603